FAQ

Frequently asked questions from our customers

Questions about sampling and shipment

How do I ship veterinary diagnostic samples correctly and according to regulations?
The samples sent to us usually belong to the group of exempted veterinary samples, as there is a minimal probability that they contain pathogens.

The following points must be observed when shipping the exempted veterinary samples:

  • Three-layer packaging
  • Appropriate cooling
    • serum, swabs for microbial examination - cold accumulator
    • PCR samples for RNA pathogen examination - on dry ice
  • Labelling: "RELEASED VETERINARY MEDICAL SAMPLE"
  • Cover letter

A more detailed compilation of sample shipping information for veterinary diagnostic samples can be found here

Do you have any further questions?

Feel free to call us at +49 (0) 341 / 39 29 86 90, send us an E-Mail or fill out the following form. 

Whichever way you choose, we guarantee fast and competent support.